Productivity Software Services

The EFI professional services organisation is composed of technical and programme leadership experts, primarily from the printing and packaging industry and all with a high-level understanding of real-world industry challenges and the impactful application of our software tools to meet those challenges.

Why EFI professional services

We provide advanced services to a wide variety of markets and geographies with strong client references and many long-standing relationships. Our teams are at the forefront of establishing and exercising best-practices across the industry.

Your business needs are addressed by a team with a strong understand of the end-to-end operational value chain. By applying a holistic approach, we are able to address a wide-range of needs from sales and operational process improvements to business analysis, strategic planning and the improvement of key performance indicators (KPIs).

Our value proposition

The customers we serve face fierce competition in today’s market.  The printing and packaging industries continue to encounter rapid change requiring companies to reinvent themselves on an ongoing basis, offering new products and services to their customers faster while lowering internal costs to maintain profitability.

We help you to evolve and optimise your operation!

Through our product implementation services, business consulting, education, programme management, technical and managed operation offerings, we are able to support your business efforts to introduce products and services to the market faster while reducing waste and lowering unit cost. Our team of experts can recommend and deploy technologies to enable new service and product offerings specific to your unique business needs – supporting your technology and process needs as your business grows organically and/or through acquisition.

Our offerings:

We implement complete EFI workflows covering everything from order capture systems through management information systems to digital print servers and output devices.  Our experts are poised to deliver industry leading products including: Monarch, Radius, Pace, PrintSmith®, Digital StoreFront®, DirectSmile, PrintFlow®, Auto-Count®, PrintStream®, Metrix, SmartLinc and   advanced integrations to Fiery, and VUTEk, to ensure successful implementation while keeping in line with your specific and unique business model.

Business Transformation
Our consultants recognise our products as tools to enable business transformation.  We work to understand your current processes and we partner with you to define the future state of your business evolution to reach your goals.  We bring best practice recommendations to optimise your processes and overall workflow; supporting you in leading change throughout your organisation – people, processes and tools.

Technical services
Our hands-on experts provide the technical services to enable you to reach your organisation’s future state.  We provide specific guidance on the best configuration of your systems to support your processes.  Technical services can both define and develop custom functionality ensuring our product portfolio is best serving your specific and unique workflows.  Our team has a broad range of experience with both operational and managerial reporting needs, giving you the foundation for better, more structured operational and business decisions.

Project and programme management
Programme success means being on time, on budget and delivering the agreed upon scope which best serves your business needs.  With our certified project and programme managers to serve you, we ensure a proven return on your investment.  EFI’s robust project and programme methodologies have a strong track record of successful project execution from business success criteria’s definition to post go-live support.

Managed operations
Your business is serving your customers, not managing your IT systems.  We can help you focus on your core deliverables by offering everything from management of specific hosted applications to complete outsourcing of all IT operations.

Education services
Beyond projects and system deployments, many customers wish to grow their internal capability to optimize their system usage and extract the most value from their investment by developing strong business reporting or using their own resources to train additional staff. Our many years of experience, coupled with a broad range of educational offerings, and proficient training practices, enable us to help you become highly proficient in operating your system, maintaining its health, and increasing its incremental value to your business.