Fiery Color Profiler Suite Color management software and spectrophotometers

Software Maintenance and Support Agreements

Users covered under current Fiery^® Color Profiler Suite Software Maintenance and Support Agreements (SMSA) are entitled to all product upgrades during the contract period allowing you to stay up-to-date with new features in the rapidly changing area of color management. Upgrades may add support for new workflows, new measuring devices, and new international press standards. A current SMSA also entitles users to technical support for the product and for all the color profiling workflows.

All users need to be on a current SMSA to get the latest upgrades and support. For more information, view the Frequently Asked Questions.

EFI spectrophotometer warranty and repair

Your EFI spectrophotometer comes with a 1-year manufacturer warranty. If a failure occurs within the first year of purchase, the unit should be returned to EFI by contacting profilersupport@efi.com following the guidelines provided in this EFI Communities article. If a hardware failure occurs outside the 1-year warranty period, the faulty unit should be returned to X-Rite directly, further information can be found here.

In, and out of warranty repairs take approximately 5-10 days from shipment to return. If a unit is deemed non-repairable, a replacement unit will be provided and your Fiery Color Profiler Suite license switched to the new unit serial number.

Note for EFI ES-3000 users: X-Rite^® provides a free replacement aperture and ruler kit for the ES-3000 spectrophotometer to increase the ease of use and durability during repeated heavy use. The enhancement kit can be ordered from X-Rite — you will need to enter your serial number. Aperture replacement instructions can be found here.           

Release notes

Please review the release notes for Fiery Color Profiler Suite.

Installation and setup guides

• Installation guide for Fiery Color Profiler Suite
• Instrument setup guides for Fiery Color Profiler Suite