EFI’s Enhanced Service Programme (ESP) ensures the success of your business with comprehensive response-based service agreements and peace-of-mind maintenance options you can opt into when you buy an EFI™ wide-format, superwide or digital label printing system.
Be ready for anything
Our basic-level ESP provides three-business-day response, as well as non-consumable parts, all printer software and hardware updates, annual printhead exchanges and coverage for your Fiery®proServer and/or Fiery XF. It’s all designed to maximize your uptime and make it easier to predict service and maintenance costs year after year.
Purchase upgrades and peace-of-mind
With ESP you can choose to upgrade your response-times (varies by printer model and geographically), and/or select more options to your contract to ensure critical replacement parts are covered if needed.
Download our data sheets for more details about ESP contracts and options:
Wide Format ESP
Coverage for Fiery XF and Fiery® proServer
One ESP contract not only covers your inkjet printer, but also your Fiery®XF software and/or Fiery®proServer. Under ESP, all Fiery XF software updates and upgrades are covered, as well as telephone and email support during business hours with targeted response and resolution times. For your Fiery proServer, ESP offers targeted response times on hardware escalations, hardware replacement due to failures, and telephone and email support during business hours.
On-Site Emergency Service
If a problem cannot be solved using the tools and knowledge made available to your staff through training, EFI FSEs provide on-site emergency service at your location, based on your plan level, nature of the problem and other factors.
Online and Phone Technical Support 24/7
Web-based and phone-based support services complement our widespread ESP response capability. They provide a crucial first step in solving particular problems by providing access to repair information and diagnostic tools 24/7. They also provide the latest system versions of software or firmware in real time.
* Available response times vary by printer type and installed location. Not all plans are available in all areas.